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Technical Services

Full Lifecycle Technical Support

We understand that every step—from your first inquiry to the daily operation of your equipment—directly affects your productivity and return on investment. That is why we have built a 12 step standardized service system that covers the entire lifecycle of your machine. Our professional, transparent, and efficient approach ensures your peace of mind at every stage.

Pre Sales Stage

(1) Inquiry Handling

When you contact us via our website, email, or phone, our dedicated customer service team will respond as soon as possible. We guarantee that 100% of all inquiries will be processed and given an initial feedback within 48 hours. Every question receives timely, professional attention.

(2) Requirements Confirmation

Your specific needs are the foundation of our solution. We assign a technical engineer to conduct a one on one consultation with you, covering application scenarios, technical parameters, production targets, and any special requirements. Through detailed discussions and, if necessary, on site surveys, we ensure that every detail is accurately captured before we proceed to design your custom solution.

For overseas clients, we offer multilingual technical support teams to guarantee clear communication and precise understanding of your needs.

Commercial Stage

(3) Quotation

Based on the confirmed requirements, we prepare a tailored quotation package that includes:

Equipment configuration list

Technical specifications

Payment terms

Estimated delivery time

All costs are clearly itemized so you have complete transparency.

(4) Contract Confirmation

Once the quotation is accepted, we move to contract finalization. Both parties discuss and agree on all terms and conditions. We adhere to principles of fairness and integrity, ensuring that the contract is clear, legally compliant, and fully protects your rights.

Production & Delivery Stage

(5) Production
After the contract takes effect, we manufacture your equipment in strict accordance with our ISO 9001 compliant quality management system and the agreed technical standards. Throughout production, you are welcome to track progress, and we can arrange on site or remote inspections at key milestones upon your request.
Standard lead time: 15–30 working days for standard models (varies by product type and order quantity)
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(6) Full Inspection & Shipment
Before dispatch, every machine undergoes a comprehensive quality check and factory testing to ensure that all performance indicators meet the required standards—only then is it released. We then coordinate professional logistics for packaging, loading, and (if needed) export customs clearance, ensuring that your equipment arrives safely and intact at your designated destination.

Before shipment, we provide:

Factory test report

Packing list

Preparation guide for installation

Installation & Training Stage

(7) Installation Guidance

Once the equipment reaches your site, we offer installation guidance services. For domestic projects, we can dispatch engineers for on site setup (subject to contract terms and project scope). For overseas projects, we support remote/video installation guidance. We will coordinate with you in advance to schedule a suitable time and method, and we provide step by step instructions to ensure a smooth and correct installation.

After Sales Stage

(8) Maintenance Service

We offer ongoing maintenance support to keep your equipment running at peak performance. This includes scheduled inspections, preventive maintenance recommendations, and access to our technical advisory team for any operational questions.

(9) Receiving After Sales Requests

Our after sales support team is always ready to receive your service requests via phone, email, or our online portal. All requests are logged and prioritized to ensure rapid handling.

(10) Troubleshooting (Remote, On Site, or Phone Support)

Depending on the nature of the issue, our technicians will diagnose the problem through:
Remote control diagnostics (for connected equipment)
Onsite visits (for complex or critical failures)
Phone support (for quick guidance)
We choose the most efficient method to minimise downtime.

(11) Timely Resolution – Spare Parts or On Site Service

Once the equipment reaches your site, we offer installation guidance services. For domestic projects, we can dispatch engineers for onsite setup (subject to contract terms and project scope). For overseas projects, we support remote/video installation guidance. We will coordinate with you in advance to schedule a suitable time and method, and we provide step by step instructions to ensure a smooth and correct installation.

(12) Preventive Measures – Recurrence Prevention

If an issue is traced to improper operation or human factors, we do not simply fix it and leave. We analyse the root cause and work with your team to implement corrective actions—such as additional training, revised operating procedures, or warning signs—to prevent the same problem from happening again. This continuous improvement approach helps you achieve long term, reliable operation.

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For save customer's time and energy, we provide the "ONE STOP" service that includes Call center register, Question require, Problem handling, Online diagnosis ,Spare parts shipping and return forwarding.